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"You do not have any credentials..." error message

The first time you access a course under My Courses in Moodle from MyBCC you will see the following message:  “You do not have any credentials for Moodle. Try entering your credentials.”
screenshot of the error message regarding credentials

This error means that Moodle needs to learn your BCC password. Follow these steps to teach Moodle your password and log in.

  1. Click the words at the end of the message Try entering your credentials.  It’s a link and a new screen will appear.
  2. On that screen, type your MyBCC username and password and confirm your password in the input boxes. The passwords must match exactly.  Click OK.

    Note: for this login you must use "s"+ your student ID number without the "@berkshirecc.edu" on the end.

  3. You will then be entered into your Moodle course.

Note: Once completing these steps you will not see this message again unless you change your password.  

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Learning Help Form

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus
On-Campus Location: Field 105

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.