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Knowledge Base

Knowledge Base

Technology can be frustrating sometimes. These informational guides and tips were designed for the BCC community to assist in finding answers and solutions to common technology questions and problems.

Find Your Answers:

Eight Most-Common Articles

  1. Logging into MyBCC
  2. Logging into MyBCC for the First Time
  3. Logging into BCC Email
  4. How to Log in to Moodle
  5. “You do not have any credentials…” Error Message
  6. Downloading and Installing Office 365 (PC)
  7. Downloading and Installing Office 365 (Mac)
  8. Emergency Notification Enrollment

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Learning Help Form

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus
On-Campus Location: Field 105

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.