BCC Technical Support and Knowledge Base


Suddenly can't log in? 90 Day Required Password Changes for Students!

New students: How to Log In for the First Time

Moodle Orientation: Register for the Spring '24 Moodle Orientations

Ways for Students to Get Technology Help

  • Have a technology question about your Moodle course?
  • Need help getting online?
  • Want to know how to setup BCC email on your phone?
  • Perhaps you need to get a copy of Microsoft Word on your computer?

We can help!

BCC has put together these resources to support our students, staff and faculty in remote learning and working.

Online Help Request Form

Fill this out and we will get back to you. After hours requests are answered the next business day.

Schedule A Help Session

Need a hand with Moodle, Word, or some other technology that's annoying you? All it takes is 15 minutes to get most problems solved!

The Digital Commons in Person

We are open for certain types of in person help. To make sure there is someone available to help you please reach out and schedule a time first.

By Phone

Phone support is available but limited, as we may be in a Zoom meeting or helping another student in the Digital Commons.

Stay Connected!

High-speed wifi is available on campus for all students to use. You don't even have to leave your car! Wifi is available in some of the campus parking lots, as well as inside all campus buildings.

Knowledge Base

Most Common Articles

Technology can be frustrating sometimes. These informational guides and tips were designed for the BCC community to assist in finding answers and solutions to common technology questions and problems.

  1. Logging into BCC Email
  2. How to Log in to Moodle
  3. "You do not have any credentials…" Error Message
  4. Change your BCC Password using Outlook Email
  5. How to Validate your BCC Email Account
  6. How to Submit an Upload File Assignment in Moodle
  7. How to Submit a Turnitin Assignment in Moodle
  8. Downloading and Installing Office 365 (PC)
  9. How to Add BCC to Your Safe Sender Email List
  10. How to Enroll in the Automated Clearing House