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BCC Technical Support and Knowledge Base

Ways for BCC Students to get Technology Help

  • Have a technology question about your Moodle course?
  • Need help getting online?
  • Want to know how to setup BCC email on your phone?
  • Perhaps you need to get a copy of Microsoft Word on your computer?

We can help!

BCC has put together these resources to support our students, staff and faculty in remote learning and working.

Knowledge Base

All the most common technology questions are answered here right on the BCC website.
 Online Help Request Form Fill this out and we will get back to you. After hours requests are answered the next business day.
NEW!  Virtual Lab Assistant Desk
  • Join a Zoom meeting with one of our Lab Assistants. Check the link for available days and times. (Qualify for work-study? We have positions available!)
 Remote Help Appointment Schedule a time for a remote help appointment. You can share your screen with us so we can help just as if we were there with you.
The Digital Commons in Person We are open for certain types of in person help. As most of our assistance this semester is electronic, consider reaching out and scheduling a time first. (Remember to fill out the Campus Access Request Form before any visit to campus!)
By Phone Phone support is available but limited, as we may be in a Zoom meeting or helping another student in the Digital Commons.

 

Stay Connected!

High-speed wifi is available on campus for all students to use. You don't even have to leave your car! Wifi is available in some of the campus parking lots, as well as inside all campus buildings. We ask that students fill out a Campus Access Request Form if they're coming indoors, but you can take advantage of the wifi from outside without needing a form.

Knowledge Base

Technology can be frustrating sometimes. These informational guides and tips were designed for the BCC community to assist in finding answers and solutions to common technology questions and problems.

Type a question into the search bar, or click on one of the articles below to get started.

Find Your Answers:

Eight Most Common Articles

  1. Logging into MyBCC
  2. Logging into MyBCC for the First Time
  3. Logging into BCC Email
  4. How to Log in to Moodle
  5. “You do not have any credentials…” Error Message
  6. How to Submit an Upload File Assignment in Moodle
  7. How to Submit a Turnitin Assignment in Moodle
  8. Downloading and Installing Office 365 (PC)

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form

NOTE: Phone Support is currently limited due to the recent public health emergency

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.