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New Students - Logging In for the First Time

Welcome to BCC!  

While we are constructing a new MyBCC Portal, please use the instructions below to log into the different areas of your BCC account for the first time.

There are three main systems students need access to:

  • BCC Email - All official messages will be sent to your BCC Email, check it daily!  
  • Moodle - Where our online and hybrid courses take place.
  • WebAdvisor - Pay your bill, check your transcript, register for classes, and more.

Student passwords are initially set to the last 6 digits of your Social Security Number or your Date of Birth if a reset is requested.  If this initial password is not working for you please let us know through the Online Help Request Form, make sure you fill it out with a non-BCC email address so we can contact you. 

Getting Access to Your Account

  1. Log into BCC email first before trying any other system.   
    Here are step-by-step directions for logging into BCC email. Remember, for step 3 use the last 6 digits of your Social Security Number (or your Date of Birth if you requested a reset) as your password.  You will be asked to validate your account right away, follow the instructions below. 

    NOTE:  Be sure to do this step on a full computer, not a mobile device such as a cell phone or tablet.  After logging in the first time on a full computer you can then use any device you would like to access your email. 
    See our instructions: How to Check your BCC EMail on Mobile - Outlook App

  2. Validate your BCC email account.
    Follow our instructions for validating your BCC email account. If this is your first time logging in you will be asked to validate by setting up a phone and/or non-BCC email address.  This feature will allow you to reset your password on your own without help from the Digital Commons or IT. 
  3. Update your BCC password to something you can more easily remember. 
    Now that you have access to your email, follow these instructions for changing your BCC password to something easier for you to use.  Remember, your old password is the last 6 digits of your Social Security Number (or your Date of Birth if you requested a reset.)  This will change your password for all other systems at BCC, so make sure it's something you can remember or write it down as we cannot lookup passwords.
  4. Log into Moodle. 
    NOTE: You will not be able to log into Moodle until you update your password by following number 3 above first!
    Please wait at least 5 minutes for the password to update in Moodle after changing your password as shown in number 3 above .  Once a little time has passed you can then follow our instructions for logging into Moodle.  Please note, your classes won't appear until the first day of the semester or shortly before, however some New Student material should be available for you to get started on.  So long as you can log in you are all set. 
  5. Log into WebAdvisor.
    NOTE: You will not be able to log into WebAdvisor until you update your password by following number 3 above first!

    Just like above with Moodle, lease wait at least 5 minutes for the password to update in WebAdvisor after changing your password as shown in number 3 above .  Once a little time has passed you can then follow our instructions for logging into WebAdvisor. As a new student there's not much to do in WebAdvisor right now other than to Register for Emergency Notifications

Getting Technical Help

There are many ways for students to get technical help at BCC, check out all the options below!

Knowledge Base

All the most common technology questions are answered here right on the BCC website.
 Online Help Request Form Fill this out and we will get back to you. After hours requests are answered the next business day.
Virtual Lab Assistant Desk

Join a Zoom meeting with one of our Lab Assistants. Check the link for available days and times. 

 Remote Help Appointment Schedule a time for a remote help appointment. You can share your screen with us so we can help just as if we were there with you.
The Digital Commons in Person We are open for certain types of in person help. As most of our assistance this semester is electronic, consider reaching out and scheduling a time first.
By Phone Phone support is available but limited, as we may be in a Zoom meeting or helping another student in the Digital Commons.

 

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form

NOTE: Phone Support is currently limited due to the recent public health emergency

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.