INFORMATION ALERT: Stay informed about coronavirus – COVID-19. Face-to-face courses will be suspended through the remainder of the Spring semester and are moving to remote instruction. The College is open, but the on-campus student services are being offered remotely, or by appointment. We ask you to call or email if you plan to visit the campus. Please use the Resources for Students page for updated info.

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Computer Labs

In response to Governor Baker's recent order and CDC guidelines, the Digital Commons is eager to help students gain access to technology!  Please  contact us below so we can help serve your needs.

Remote Help - NOW AVAILABLE

Working on your classes from home?  Need a hand with Moodle, Word, or some other technology that's annoying you?  All it takes is 15 minutes to get most problems solved!

Schedule an appointment

Need help RIGHT NOW?

Check out the Knowledge Base for how-to's and articles answering many common questions.

Knowledge Base: Self-service Tech Help 

Need Wi-Fi Internet Access?

BCC has you covered. Check out our campus map which shows the best places to park to pickup free Wi-Fi from your car.

Map: Wi-Fi Access Areas on Campus

Digital Commons Hours

Spring Semester 2020:
*Limited hours due to public health emergency
CLOSED April 20, Patriot's Day

Weekly Digital Commons Hours
Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday
& Sunday:
CLOSED
 

BCC has a variety of computer labs on the Pittsfield campus and a PC lab at the South County Center in Great Barrington.

Wireless access is broadly available in all buildings.

Digital Commons

The Digital Commons is the primary computer lab and is located on the main BCC campus within the first floor of the Jonathan Edwards Library. The lab features Windows and Macintosh workstations, group workstations, free black and white printing for students, scanning and digital document assistance, and in-person user support.

Other Computer Labs

Please ask your instructor for information about other computer labs which include a Mac Lab, a GIS Lab and South County Center computers.

Computer Lab Use
Computer usage is on a first-come first-serve basis. Non-academic use is permissible, merely as a courtesy, provided it does not disturb the learning environment.
  • Users of the lab agree to follow the BCC Acceptable Use Policy.
  • Bring your own storage device or have a "cloud" account ready to save your work.
  • Black and white printers are available for academic purposes only.
Knowledge Base 

Get help any time of day with our self-service Knowledge Base

How-to's, tips, and step-by-step instructions on all the common technology questions we see in the Digital Commons at BCC.  

Technology Support Services

An assistant is always available to aid lab users with general questions and provide guidance with the following:

  • Moodle navigation and use
  • WebAdvisor
  • MyBCC
  • Student email accounts
  • Microsoft Office 365
  • Internet access
  • Standard document presentation / basic grammar
  • Printing
  • Scanning
  • Campus wireless access information
Contact Information & Help

Online Learning Help
Monday – Friday: 8 AM – 4 PM
413-236-2165

Monday – Thursday: 4 PM – 7 PM (when evening classes are in session)
413-499-4660, ext. 6501

Request Help Online

Questions or Concerns?

Christian Tenczar
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004