Effective August 18, 2021, Masks are required in all indoor spaces at BCC. This applies to any vaccination status. For more, please see our COVID-19 Policies page.


Online Help Request

Sometimes, things can get away from us! Rest assured though, you're not alone! BCC has an entire team dedicated to helping you with nearly any problem with BCC technology.

Simply fill out the form below and someone will review and contact you shortly.

(Check all that apply)

(If you selected "Moodle" above, please let us know what course is causing a problem)


Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form
Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.