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Online Help Request

Knowledge Base

Sometimes, things can get away from us! Rest assured though, you're not alone! BCC has an entire team dedicated to helping you with nearly any problem with BCC technology.

Simply fill out the form below and someone will review and contact you shortly.

If you are having password issues please use a non-BCC email.

(Check all that apply)

(If you selected "Moodle" above, please let us know what course is causing a problem)

 

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form
 
Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.