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General Tips and Questions

Knowledge Base

    Welcome!

    Here you'll find solutions, general tips, and answers for a broad range of technology topics.

    Printing Single or Double Sided Common Keyboard Shortcuts - PC
    How to Take a Screenshot How to Copy and Paste
    Save an Apple Pages File as a PDF or Word Joining a Zoom Meeting
    Change Audio Output (Windows 10 PC) How to Electronically Sign a PDF
    How to Add BCC to Your Email Safe Sender List How to Enroll in the Automated Clearing House

    Contact Us & Online Help

    Sometimes we all need a little assistance, especially with technology.

    Online Help Request Form

    Monday – Friday: 8 AM – 4 PM
    Phone: 413-236-2165

    Monday – Thursday: 4 PM – 7 PM
    (when evening classes are in session)
    Phone: 413-499-4660, ext. 6501

    BCC Student Technology Support
    Email: cjohnson@berkshirecc.edu
    Phone: 413–236–2166

    BCC IT Help Desk
    Email: helpdesk@berkshirecc.edu
    Phone: 413-236-3004, or ext. 3004 on campus

    Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.