As of June 3, 2021: Wearing masks on campus is optional, but requested if you are not vaccinated against COVID-19.

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How to Validate your BCC Email Account

To help technology users at BCC have better control over their account you may be asked you to validate your account by setting up a secondary email address or phone number.   Once this is configured you can reset your password without help from IT or the Digital Commons by having a code sent to your phone or email address. 

If you see a message that says "More information required" when logging into email then you must validate your account in order to continue and log in.  

NOTE: This process only needs to be completed once.  After it's complete your account will load right away as it typically does. 

  1. Click on the "Next" button when you see the message that "More information is required."screen shot of "more information is requred" message
  2. Click on the link that says "Set it up now" next to the method you wish to validate. You must choose at least one method to validate, however we recommend you do both.  It does not matter which one you choose to do first.
    screenshot of "Set it up now" message
  3. Phone Validation:  Choose "United States (+1)" from the drop down menu, then type your full phone number in the box.
    1. Click on either the "text me" or "call me" button.screenshot of phone setup screen
    2. If you clicked on "text me"  within a minute a code will be be sent to your phone in a text message.  Type that code into the box and click the "verify" button.
    3. If you clicked on "call me" you will receive a phone call at the number provided, follow the directions on the call to verify the phone number.
  4. Email Validation:  Type your alternate email into the box, then click the "email me" button.
    screenshot of email validation screen

    NOTE: You can use any email address other than your BCC email account such as a Gmail, Yahoo, or really any other email account so long as you are able to check it. 

  5. Within a minute you will receive an email at that address with a code. Type the code you receive into the box and click the "verify" button
  6. Once at least one method is validated you will be able to click on the "finish" button to load your BCC email. 
    screenshot of validation complete

 

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form

NOTE: Phone Support is currently limited due to the recent public health emergency

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.