Attention: Due to ongoing construction and building maintenance of the John Edwards Library, the Digital Commons has relocated to the ground floor of SBA. Need help? Please use the links below to access our Knowledge Base and a variety of methods for contacting our team.
The Digital Commons is the primary computer lab and is temporarily located on the ground floor of the Susan B. Anthony building. The lab features Windows and Macintosh workstations, group workstations, free black and white printing for students, scanning and digital document assistance, and in-person user support.
Check out the Knowledge Base for how-to's and articles answering many common questions.
Knowledge Base: Self-service Tech Help
Need a hand with Moodle, Word, or some other technology that's annoying you? All it takes is 15 minutes to get most problems solved!
Book an appointment (opens a new window)
Monday – Friday: 8:30 a.m. – 3:30 p.m.
Check for availability on Sundays
BCC has you covered. Check out our campus map which shows the best places to park to pickup free Wi-Fi from your car. All buildings on campus are equipped with Wi-Fi.
Map: Wi-Fi Access Areas on Campus (PDF)
Technology requirements and laptop purchasing information for students taking online/remote/hybrid classes.
| Day | Time |
|---|---|
| Monday: | 8 a.m. – 7 p.m.* |
| Tuesday: | 8 a.m. – 7 p.m.* |
| Wednesday: | 8 a.m. – 7 p.m.* |
| Thursday: | 8 a.m. – 7 p.m.* |
| Friday: | 8 a.m. – 4 p.m.* |
| Saturday and Sunday: | CLOSED in person |
Summer 2025 first day of classes: May 27
*It is highly recommended that you reach out and make an appointment before coming to campus for technical help to make sure there is someone available to assist you in the summer.
Closed:
MLK Jr. Day
Patriots' Day
Memorial Day
Independence Day
Labor Day
BCC has a variety of computer labs on the Pittsfield campus. Wireless access is broadly available in all buildings.
Please ask your instructor for information about other computer labs which include a Mac Lab, a GIS Lab and South County computers.
Computer usage is on a first-come first-serve basis. Non-academic use is permissible, merely as a courtesy, provided it does not disturb the learning environment.
Get help any time of day with our self-service Knowledge Base!
How-to's, tips and step-by-step instructions on all the common technology questions we see in the Digital Commons at BCC.
An assistant is almost always available to aid lab users with general questions and provide guidance with the following:
Online Learning Help | Request Help Online
Monday – Friday: 8 a.m. – 4 p.m.
413-236-2165
Monday – Thursday: 4 p.m. – 7 p.m. (when evening classes are in session)
413-499-4660, ext. 6501
Digital Commons
onlinehelp@berkshirecc.edu
413-236-2165
IT Help Desk
helpdesk@berkshirecc.edu
413-236-3004
Cody Johnson
cjohnson@berkshirecc.edu
413-236-2166
