Computer Labs

Spring 2021 Digital Commons Newsletter
Topics include: Student password change, how to get help virtually.
Password change deadline was April 1!

Help me get back into my BCC account!

Need help RIGHT NOW?

Check out the Knowledge Base for how-to's and articles answering many common questions.
Knowledge Base: Self-service Tech Help 


Working on your classes from home?  Need a hand with Moodle, Word, or some other technology that's annoying you?  All it takes is 15 minutes to get most problems solved!
Schedule an appointment

Virtual Lab Assistant Desk - NOW OPEN

Meet with our Lab Assistants virtually at your home on your computer.  Check the link below for hours and more details.
Virtual Lab Assistant Desk

Need Wi-Fi Internet Access?

BCC has you covered. Check out our campus map which shows the best places to park to pickup free Wi-Fi from your car. All buildings on campus are equipped with Wi-Fi.
Map: Wi-Fi Access Areas on Campus

Computers for Students

Technology requirements and laptop purchasing information for students taking online/remote/hybrid classes.
Computers for Students & Laptop Purchasing

Digital Commons Hours*

Spring 2021 Semester: Begins January 25
CLOSED:  April 19 - Patriot's Day

Weekly Digital Commons Hours
Monday: 8:00 a.m. - 4:00 p.m.
Tuesday: 8:00 a.m. - 4:00 p.m.
Wednesday: 8:00 a.m. - 4:00 p.m.
Thursday: 8:00 a.m. - 4:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
& Sunday:

CLOSED on Memorial Day (Observed): May 31
Summer Sessions 2021: Begin June 1

*All visitors to campus and the Digital Commons must first complete the Campus Access Request Form
As we cannot touch your devices consulting on student-owned devices will be done remotely by appointment

BCC has a variety of computer labs on the Pittsfield campus and a PC lab at the South County Center in Great Barrington. Wireless access is broadly available in all buildings.

Digital Commons

The Digital Commons is the primary computer lab and is located on the main BCC campus within the first floor of the Jonathan Edwards Library. The lab features Windows and Macintosh workstations, group workstations, free black and white printing for students, scanning and digital document assistance, and in-person user support.

Download the Fall 2020 - Digital Commons Newsletter

Other Computer Labs

Please ask your instructor for information about other computer labs which include a Mac Lab, a GIS Lab and South County Center computers.

Computer Lab Use
Computer usage is on a first-come first-serve basis. Non-academic use is permissible, merely as a courtesy, provided it does not disturb the learning environment.
  • Users of the lab agree to follow the BCC Acceptable Use Policy.
  • Bring your own storage device or have a "cloud" account ready to save your work.
  • Black and white printers are available for academic purposes only.
Knowledge Base 

Get help any time of day with our self-service Knowledge Base

How-to's, tips, and step-by-step instructions on all the common technology questions we see in the Digital Commons at BCC.  

Technology Support Services

An assistant is always available to aid lab users with general questions and provide guidance with the following:
NOTE: For the Spring 2021 Semester we recommend consulting on student-owned devices be done remotely by scheduled appointment.

  • Moodle navigation and use
  • WebAdvisor
  • MyBCC
  • Student email accounts
  • Microsoft Office 365
  • Internet access
  • Standard document presentation / basic grammar
  • Printing
  • Scanning
  • Campus wireless access information
Contact Information & Help

Online Learning Help | Request Help Online
Monday – Friday: 8 AM – 4 PM

Monday – Thursday: 4 PM – 7 PM (when evening classes are in session)
413-499-4660, ext. 6501*

Phone support is limited due to the recent public health emergency.

Questions or Concerns?

Christian Tenczar
Phone: 413–236–2165*

IT Help Desk
Phone: 413-236-3004

Request Help Online