Check out the Knowledge Base for how-to's and articles answering many common questions.
Knowledge Base: Self-service Tech Help
Need a hand with Moodle, Word, or some other technology that's annoying you? All it takes is 15 minutes to get most problems solved!
Schedule with Christian
Mon-Fri, 8 a.m. - 4 p.m.
Schedule with Cody
Fri-Tues, 8 a.m. - 4 p.m.
(Sat & Sun: Virtual Appointments Only)
Meet with our Lab Assistants virtually at your home on your computer. Check the link below for hours and more details.
Visit the Virtual Lab Assistant Desk
BCC has you covered. Check out our campus map which shows the best places to park to pickup free Wi-Fi from your car. All buildings on campus are equipped with Wi-Fi.
Map: Wi-Fi Access Areas on Campus (PDF)
Technology requirements and laptop purchasing information for students taking online/remote/hybrid classes.
CLOSED:
February 20 (Presidents' Day); April 17 (Patriots' Day); May 29 (Memorial Day)
| Weekly Digital Commons Hours | |
|---|---|
| Monday: | 8 a.m. – 7 p.m. |
| Tuesday: | 8 a.m. – 7 p.m. |
| Wednesday: | 8 a.m. – 7 p.m. |
| Thursday: | 8 a.m. – 7 p.m. |
| Friday: | 8 a.m. – 4 p.m. |
| Saturday and Sunday: | CLOSED in person Virtual Appointments Only |
|
Spring Recess 2023: March 13-18 |
|
*It is highly recommended that you reach out and make an appointment before coming to campus for technical help to make sure there is someone available to assist you
BCC has a variety of computer labs on the Pittsfield campus. Wireless access is broadly available in all buildings.
The Digital Commons is the primary computer lab and is located on the main BCC campus within the first floor of the Jonathan Edwards Library. The lab features Windows and Macintosh workstations, group workstations, free black and white printing for students, scanning and digital document assistance, and in-person user support.
Download the Spring 2021 - Digital Commons Newsletter (PDF)
Download the Fall 2020 - Digital Commons Newsletter (PDF)
Please ask your instructor for information about other computer labs which include a Mac Lab, a GIS Lab and South County Center computers.
Get help any time of day with our self-service Knowledge Base!
How-to's, tips and step-by-step instructions on all the common technology questions we see in the Digital Commons at BCC.
An assistant is almost always available to aid lab users with general questions and provide guidance with the following:
Online Learning Help | Request Help Online
Monday – Friday: 8 a.m. – 4 p.m.
413-236-2165
Monday – Thursday: 4 p.m. – 7 p.m. (when evening classes are in session)
413-499-4660, ext. 6501
Christian Tenczar
ctenczar@berkshirecc.edu
413-236-2165
IT Help Desk
helpdesk@berkshirecc.edu
413-236-3004
