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Asset Essentials: Submit a Request

NOTE: Asset Essentials is only usable by BCC faculty and staff, students do not have access to Asset Essentials.

Have a light bulb that needs replacing, a room painted, or perhaps a bigger project?  Asset Essentials is the system used by Facilities at BCC to receive and track work order requests.  Here's how to submit a Facilities request with Asset Essentials.

TIP: Here's a direct link to login to Asset Essentials

View this 2 minute video demonstration or follow the written instructions. 

  1. From within the MyBCC portal, click the link to Asset Essentials.  
  2. Click on My Requests on the left side, then click the +New button.
  3. Fill out the form completely: 
    • Select a Work Category from the drop down menu.
    • Select a building from Location drop down by searching in the Name field and pressing enter.  Type in an Area/Room # if needed.
    • Type a detailed description in the Work requested box.
    • Optional step: Upload a document or image to help explain the request.
  4. In the upper left corner click the Save button.

    Note: You might have to scroll back up to the top of the page to see the Save button.

Tip: Email updates will be sent as the status of the ticket changes or if the ticket is closed.

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: cjohnson@berkshirecc.edu
Phone: 413–236–2166

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.