INFORMATION ALERT: Stay informed about coronavirus – COVID-19. Face-to-face courses will be suspended through the remainder of the Spring semester and are moving to remote instruction. The College is open, but the on-campus student services are being offered remotely, or by appointment. We ask you to call or email if you plan to visit the campus. Please use the Resources for Students page for updated info.

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Online Help Request

Sometimes, things can get away from us! Rest assured though, you're not alone! BCC has an entire team dedicated to helping you with nearly any problem with BCC technology.

Simply fill out the form below and someone will review and contact you shortly.

(Check all that apply)

 

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form

NOTE: Phone Support is currently limited due to the recent public health emergency

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.