IT team will roll out two new security enhancements, 90-day password reset and Multi-Factor Authentication (MFA) for Office 365, check your email or use this link today to complete the steps needed: Instructions for Required Password Change and MFA

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How to Update your Office365 MFA Info

Multi-Factor Authorization (MFA) is a method of making sure your account is secure by requiring another piece of information in addition to a password to insure that it is you accessing your account.  At BCC we recommend using a cellphone that can receive text messages to use MFA. 

MFA is a requirement on all BCC Office365 accounts.

Please check out these instructions below on how to update your MFA information in Office365. 

  1. Use the link below to log in to the Office365, MFA setup website.  Log in just like you log into BCC Email
    https://aka.ms/mfasetup
  2. Select one of the three options:

    Authentication phone (Recommended) – Cell phone, you can get a call or text

    Office Phone – Call only

    Mobile App – For iPhone and Android

    screenshot of the MFA edit screen
  3. After choosing the method you prefer, click the Next button to continue.

For more on MFA and also for instructions on how to setup the Mobile App option check out this video from Microsoft.

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form
 
Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.