BCC Launches Customer Engagement Noncredit Hospitality Certificate

April 13, 2016

The hospitality industry in the Berkshires is experiencing dramatic growth. In an effort to prepare workers for customer Customer Engagementfacing jobs and careers in both hotels and restaurants, Berkshire Community College is offering a new noncredit hospitality program.

Customer Engagement, a 21-hour noncredit certificate program, aims to introduce students to the nuance of customer engagement and will explore customer service techniques as well as career readiness skills.

Classes will be taught by Carl Pratt, an industry veteran who has worked in hotel and resort operations. The Program is available in Pittsfield at the Conte Federal Building and at BCC’s South County Center in Great Barrington. Sessions, which consist of four classes, begin in early May.

· Pittsfield: Wed., May 4, 11, 18 and 25 from 8:15 am to 3 p.m.

· Great Barrington: Tues., May 10, 17, 24 and 31 from 8:15 a.m. to 3 p.m.

Tuition is $210 and includes materials. Upon successful course completion and with instructor recommendation, students will be granted a face-to-face interview with a local hospitality employer.

More information and registration is available here or by calling 413-236-2127.

This program is partially funded by a $20,000,000 grant awarded by the U.S. Department of Labor’s Employment and Training Administration.