The MyBCC Portal is being upgraded to serve you better. Please use either the temporary MyBCC page or please see the IT webpage link for help accessing Moodle or your BCC email.

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Information Technology (IT)

A student sits at a desk using a laptop to study. On the facing side, a widescreen monitor is connected to a keyboard and mouse

Current Status

February 19, 2021 11:44 a.m.:

 The MyBCC Portal is being (upgraded/replaced) to serve you better.

We will continue to keep you updated as work progresses.


The Information Technology department at BCC ensures that the College's computer hardware, software, educational technology, network, and data assets are available, effective and secure.

IT Department roles include:

  • Deploying new technology to solve problems and meet College needs
  • Maintaining existing technology implementations
  • Establishing user accounts, including access to email and cloud storage, for students, faculty and staff
  • Administering College networks and systems on an ongoing basis, including coordinating sustainability expansions
  • Providing appropriate access to, and rigorous security for, College information databases

Stay Connected!

High-speed wifi is available on campus for all students to use. You don't even have to leave your car! Wifi is available in some of the campus parking lots, as well as inside all campus buildings. We ask that students fill out a Campus Access Request Form if they're coming indoors, but you can take advantage of the wifi from outside without needing a form.

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

NOTE: Phone Support is currently limited due to the recent public health emergency

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

Helpful Links

Status Archive
  • 2/2/2021

    February 2, 2021 4:26 p.m.:

    While we continue to work as hard as ever to restore the computer services, the pace at which we hit benchmarks that are noticeable to our campus as whole has slowed.  We are therefore going to update you once a day. We will obviously make exceptions to this if the situation warrants. It is important to us that we keep you informed of our progress as best we can so that we can maintain the trust of the community.

    We currently have one change in the status of BCC’s computer systems to report.

    The BCC Apply Online app is back up and functional.

  • 2/1/2021

    February 1, 2021, 9:33 a.m.:

    It was a long weekend but we can report that CROA is back up and operational.

    While we have prioritized the restoration of services used in the teaching and support of our students, the portal currently remains down, and therefore so does WebAdvisor.

    As we mentioned in our Friday morning update, students who had not logged in to MyBCC prior to last Tuesday will have problems accessing Moodle and their BCC email accounts.  Please have them email the Help Desk. We need to make a slight adjustment to their account.

    Our outside contractors start today.  They will not only help us recover but also provide suggestions so that we may better serve you in the future.

    We will continue to keep you updated.  And we are again sorry for the frustration and inconvenience you are all experiencing,

     

  • 1/29/2021

    January 29, 2021, 8:16 a.m.:

     The MyBCC portal is still down. Please use the following direct links to access Moodle or your BCC email:

    • Moodle: https://moodle.berkshirecc.edu - You will log in with your BCC username (“s” + “your student ID number” without  the @berkshirecc.edu on the end”) and password. 
    • BCC Email: https://outlook.com/berkshirecc.edu - For this login with your complete email address (“s” + “your student ID number” with  the @berkshirecc.edu on the end”) and password.

    If a student had never logged in to MyBCC before this incident they won’t be able access either email or Moodle with their initial password. We need to make a slight adjustment so that they can log in. Please email the Help Desk.

    We will continue to keep you updated as work progresses.

  • 1/28/2021

    Today, January 28, 2021, the Berkshire Community College portal is down and we are working to get it back up. In the meantime, please follow these instructions to access the Moodle or your BCC:

    • Moodle: https://moodle.berkshirecc.edu - You will log in with your BCC username (“s” + “your student ID number” without  the @berkshirecc.edu on the end”) and password. 
    • BCC Email: https://outlook.com/berkshirecc.edu - For this login with your complete email address (“s” + “your student ID number” with  the @berkshirecc.edu on the end”) and password.

    PLEASE NOTE: Advising can still help you add and drop classes manually with a paper registration form until 6pm today. Please visit advising at: https://zoom.us/s/96702577067

     

  • 1/21/2021

    12:17 p.m.:

    We will be updating our firewall tomorrow starting at 5:30 AM and ending at 6:30 AM.
    During this time you may have difficulty connecting to the VPN or accessing MyBCC.

  • 1/12/2021

    12:09 p.m.:

    The portal is back up and functional.

    Again we apologize for the inconvenience.

    8:28 a.m.:

    We are aware that the portal is down and are working on getting it back up as quickly as possible.

    We apologize for the inconvenience.

  • 12/7/2020

    9:00 a.m.:

    Hello,

    You may receive an error when logging into the MyBCC portal. It is being caused my your browser using a cached security setting that is no longer supported.

    You can fix the error by clearing your browser cache,

    Here are some instructions on clearing the cache for the different browsers.

    Microsoft Edge:

    https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

    Internet Explorer:

    https://kb.wisc.edu/helpdesk/page.php?id=15141

    FireFox:

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Chrome:

    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

  • 11/24/20

     

    5:58 a.m.:

    The MyBCC portal is currently down; the IT department has been notified. Moodle is unaffected and is currently functioning as usual, but must be accessed via the direct link until the portal issue is resolved:
    https://moodle.berkshirecc.edu/

    This type of issue is usually resolved quickly, but in the meantime please use the direct link and share with students as needed. We will follow up when the MyBCC portal has been restored.

Knowledge Base

 The BCC IT Staff have created an online Knowledge Base to help answer common questions.

BCC Knowledge Base

Online Help Request Form

  • Online Help Request Form

    (Check all that apply)

    (If you selected "Moodle" above, please let us know what course is causing a problem)