The Digital Commons is the primary computer lab and is located in the BCC Library. The lab features Windows and Macintosh workstations, group workstations, free black and white printing for students, scanning and digital document assistance, and in-person user support.
Check out the Knowledge Base for how-to's and articles answering many common questions.
Knowledge Base: Self-service Tech Help
Need a hand with Moodle, Word, or some other technology that's annoying you? All it takes is 15 minutes to get most problems solved!
Book an appointment (opens a new window)
Monday – Friday: 8:30 a.m. – 3:30 p.m.
Check for virtual appointment availability on Sundays
BCC has you covered. Check out our campus map which shows the best places to park to pickup free Wi-Fi from your car. All buildings on campus are equipped with Wi-Fi.
Map: Wi-Fi Access Areas on Campus (PDF)
Technology requirements and laptop purchasing information for students taking online/remote/hybrid classes.
| Day | Time |
|---|---|
| Monday: | 8 a.m. – 7 p.m.* |
| Tuesday: | 8 a.m. – 7 p.m.* |
| Wednesday: | 8 a.m. – 7 p.m.* |
| Thursday: | 8 a.m. – 7 p.m.* |
| Friday: | 8 a.m. – 4 p.m.* |
| Saturday: | CLOSED |
| Sunday: | Virtual Appts. |
Closed:
Indigenous People's Day
Veteran's Day
Thanksgiving Recess
*It is highly recommended that you reach out and make an appointment before coming to campus for technical help to make sure there is someone available to assist you in the summer.
BCC has a variety of computer labs on the Pittsfield campus. Wireless access is broadly available in all buildings.
Computer usage is on a first-come first-serve basis. Non-academic use is permissible, merely as a courtesy, provided it does not disturb the learning environment.
Get help any time of day with our self-service Knowledge Base!
How-to's, tips and step-by-step instructions on all the common technology questions we see in the Digital Commons at BCC.
An assistant is almost always available to aid lab users with general questions and provide guidance with the following:
Online Learning Help | Request Help Online
Monday – Friday: 8 a.m. – 4 p.m.
413-236-2165
Monday – Thursday: 4 p.m. – 7 p.m. (when evening classes are in session)
413-499-4660, ext. 6501
Digital Commons
onlinehelp@berkshirecc.edu
413-236-2165
Cody Johnson
cjohnson@berkshirecc.edu
413-236-2166
IT Help Desk
helpdesk@berkshirecc.edu
413-236-3004
