Password Self-Service Enrollment

The password self-service tool allows you to reset a forgotten or lost password for your MyBCC account.

Note: You must have enrolled PREVIOUS to forgetting your password to use this tool. If you have not enrolled in the self-service tool then you must contact the Digital Commons (students) or the IT Help Desk (faculty/staff) for help with a forgotten password.

  1. Navigate to the main BCC website,
  2. To get to the login page, in the upper right corner click on MyBCC.
    A screenshot of BCC website highlighting MyBCC on the right corner of the screen
  3. Click on Click here (blue highlighted) next to Password Self-Service Enrollment.
    A screenshot of MyBCC login page where Password Self-Service Enrollment is found right underneath the Sign in button
  4. Log in to the Self-Service Enrollment tool using your BCC User Name and Password.
    A screenshot of Sign in dialog box where students should enter their username as s followed by 7 digits of student ID and their password as MyBCC password.
  5. Once logged in, a dialogue box will pop up and explain you about the benefits of password self-service. Click on Click here to continue.
    A screenshot of a dialog box where Click Here is typed in blue color and found at the bottom of the box
  6. Choose two Security Questions and set answers for those questions. Click on the drop-down to select each Security Question then type its answer exactly the same within each of the two boxes below it.  Click on Enroll after both questions and their answers are entered.

    Note: If there are any problems with what was entered an error message will be shown indicating what needs to be fixed.

  7. You will be directed to a new page which tells you that you have enrolled successfully.
    A screenshot of a green dialog box illustrating that you have successfully enrolled the Password Self-Service

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Help Request Form
Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Phone: 413–236–2165

BCC IT Help Desk
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.