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Change a forgotten BCC password

In order to reset a forgotten password with this tool you must have previoulsly enrolled. If you have not enrolled in the self-service tool then you must contact the IT Help Desk for help with a forgotten password. Students can come to the Digital Commons for password help.  See our article on How to enroll in Password Self-Service.

  1. Navigate to the main BCC website, www.berkshirecc.edu
  2. To get to the login page, in the upper right corner click on MyBCC
    screenshot of bcc website showing mybcc login link
  3. Click on Click here (blue highlighted) next to Forgot Password?
    screenshot of forgotten password link on login page
  4. Type your username or student id in the Domain User Name box, then solve the CAPTCHA by typing the characters that you see in the picture in the box below it.

    Tip: You can refresh the picture by clicking the Refresh button if you cannot read the characters clearly.

    screenshot of password reset verification question
  5. Type your answers for the Security Questions that the system displays. These are the original questions and answers you chose when enrolling in the Password Self-Service tool.
    screenshot of security questions

    Note: There is a time limit of 5 minutes to complete the process. You can find the timer on the top right corner of the screen.

    screenshot of time remaining for security questions
  6. Enter your New Password and Confirm New Password.  Solve the CAPTCHA as previously done in step 4 and then click the Reset Password button when finished.
    screenshot of password reset with new password
  7. You will see a message telling you the password change was successful. If you see an error message you will have to try step 6 again and change your entries as instructed within the error message.

Contact Us & Online Help

Sometimes we all need a little assistance, especially with technology.

Online Learning Help Form

Monday – Friday: 8 AM – 4 PM
Phone: 413-236-2165

Monday – Thursday: 4 PM – 7 PM
(when evening classes are in session)
Phone: 413-499-4660, ext. 6501

BCC Student Technology Support
Email: ctenczar@berkshirecc.edu
Phone: 413–236–2165

BCC IT Help Desk
Email: helpdesk@berkshirecc.edu
Phone: 413-236-3004, or ext. 3004 on campus

Note: The Digital Commons and BCC IT Help Desk can only directly support college owned equipment and software. Limited support is provided to personally owned devices such as laptops, cell phones, and tablets.